Terms and Conditions from Wilsons Carpet Underlays

 

Please read the conditions attached to the use of our web site and when buying products through it. If you continue to browse our websites you are agreeing to be bound by our terms and conditions of use, which govern Wilsons Carpet Underlays relationship with you in relation to this website.

 

The term “Wilsons Carpet Underlays” or “us” or “we” or “our” refers to G. Wilson Fibres Ltd who are the owners of the website whose registered and trading address is Scout Hill Road, Dewsbury, West Yorkshire WF13 3RQ.

 

The term “you” refers to the customer, user or reader of our web sites found at www.wilsons-carpet-underlays.co.uk and www.gwilsonfibres.co.uk.

 

The use of this website is subject to the following terms of use:

Our web site and its content are provided as information of a general nature which will be changed as necessary without any notice given. We cannot guarantee that the information is accurate but it is provided in good faith. By accepting these terms you acknowledge that such inaccuracies and errors may occur.

 

We do not guarantee that our web site will be available at all times however we do endeavour to maintain a high level of availability and to ensure it is free from errors. On occasions we do take the web site offline to carry out maintenance and upgrades to our software.

 

We provide our web site for your use as a potential customer of ours. You have a limited and non-exclusive licence to access our website. Other than in the normal course of browsing you must not download from it, change or remove any part of it. In addition you have no general permission to reproduce, sell or commercially exploit our website other than in the course of purchasing goods from us in line with these terms and conditions.

 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to make sure that any product you buy from us through this web site is fit for purpose and meet your specific requirements.

 

This website contains text, images and coding which is owned or has been licensed to us. This material includes, but is not limited to, all aspects of the design and all graphics. Reproduction is prohibited.

 

Unauthorised use of this website may give rise to a claim for damages and/or could be a criminal offence. You may not carry out any act, or use it in such a way as to degrade performance, prevent access or otherwise damage or impair it.

 

Our web site may include links to external websites unconnected to our business. These links are provided for your general information and convenience. We do not endorse or control any of the content found on these web sites and cannot except any responsibility for them.

 

If you wish to use any material from this web site including images and graphics, or you wish to link to us from an external web site or document, you must first receive our written authority to do so.

 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

 

Personal Data Collected by Wilsons Carpet Underlay

Whilst generally viewing our web site we do not randomly collect or store personal information. The only time we will ask for personal information is during the sales process and when you are completing a contact form.

 

Personal Information collected through our web sites is information voluntarily provided to us by the user who are seeking further information about our services and products. This information is access protected.

 

The personal information collected is used specifically for the purpose for which it was provided. We do not use this information for any other purpose.

 

We do not knowingly collect personal data from children.

 

We do not disclose your personal data to any other company, individual or organisation.

 

All personal information is stored securely. This information includes your names, address, phone number and email address. Your credit/debit card details will only be stored for a short period of time during the process. We do not retain any credit or debit card information.

 

If you wish to find out at any time what information we hold about you, or you wish such information to be amended or removed at any time, please contact us.

 

Ordering

Once we receive your order and payment in full (including any applicable delivery charges) you will receive confirmation to the email address you provided on the order. This will create a contract between us even in the unlikely event you do not receive the email. We reserve the right to cancel any orders at our discretion.

 

Should a cancellation of your order by us occur you will not be entitled to any form of compensation for the disappointment or inconvenience this may cause. You must be 18 years of age minimum to purchase from this web site.

 

Right for you to cancel your order

You can cancel this agreement at any time upto the seventh working date from the date you received the goods ordered. You do not have to give any reason for cancelling your contract and will not have to pay a penalty.

 

To cancel your contract you must notify us in writing or verbally over the telephone.

If you have received the purchased products before you cancel they must be sent back to us at your cost and risk. We advise any deliveries being returned to us are done through signed qualified delivery.

 

If you cancel your contract but we have already processed the products to be delivered to you, upon receipt do not open the goods, return them at your own cost and risk to our offices as soon as possible.

 

Once we have been informed by you of your cancellation any sum taken by us from your credit or debit cards will be re credited to your account as soon as possible or at the very latest within 30 days. Credits will be only issued once the goods subject to cancellation have been received by us in the same condition they were sent. If the goods are not returned or delivery is not paid for by you we shall be entitled to recover the costs of recovery from the amount we were due to re-credit your account.

 

Liability

In the unlikely event that the products we send to you are not what you ordered, are in any way damaged, defective or unusable, or if we have delivered an incorrect amount, we shall have no liability to you unless you notify us by telephone or in writing of the problems within 10 days. All communications should be made with our offices at our trading address.

 

If goods are not received as ordered within 30 days from the order date, we shall not be liable unless we are informed by you by telephone or in writing of the problem within 40 days of the order date. All communication must be with our offices at our trading address.

 

If we are made aware of a problem we will be obligated to offer you one of the following three options.

 

(a) Within 14 days to make good non delivery of any items

(b) Within 14 days to replace, any damaged or defective products or

(c) Provide a refund in any manner we choose.

 

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the previous paragraph.

 

Not withstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

 

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

 

Dispatch

All completed orders received by 3pm Monday-Friday (except Bank Holidays & Christmas week) shall be dispatched in the same day unless otherwise stated and are subject to stock availability. Orders received after 3pm Monday - Friday shall be dispatched the following working day unless stated otherwise and are subject to stock availability.

 

Standard Service

All Deliveries on our standard service will be made Monday-Friday, 8am to 5pm. (Except Bank Holidays & Christmas week). Couriers are experiencing high demand for their services, we therefore recommend that you DO NOT book a fitter until you receive your delivery. Next Working Day delivery service cannot always be guaranteed due to unforseen problems.

 

Delivery Service available in the UK & Rep. Of Ireland

Next Working Day Delivery (on all completed orders received before 2pm)

England, Wales, Central & Southern Scotland

Next day is not guaranteed due to unforeseen problems.

 

2 Working Day Delivery

Scottish Highlands & N. Ireland

Delivery service is 2-3 working days to the Scottish Highlands and N. Ireland. Please contact us for a quote.

 

Channel Islands, Outer Hebrides

Delivery service is 2-3 working days to the service to Channel Islands and Outer Hebrides. Please contact us for a quote.

 

Republic of Ireland

Delivery service is 2-3 working days to the Republic of Ireland. At this point we can only offer sales in Sterling Pounds (£). Please contact us for a quote.

 

Isle of Man, Isle of Wight and Isle of Scilly

We can provide a 2 working day delivery service to Isle of Man, Isle of Wight and Isle of Scilly. Please contact us for a Quote.

 

Attempted Deliveries

If a Delivery attempt is made on the scheduled day and there is no one available to receive and sign for the consignment, the courier should leave a card. This card offers alternate days for you to consider when a re-delivery attempt can be scheduled. It is vitally important that you quickly contact the delivery depot to re-arrange a time that is most suitable for you. If you arrange for a re-delivery and if the re-delivery is made at the scheduled time you desire and no-one is available receive and sign for the consignment you may be required to pay for the cost of the re-delivery attempt. The undelivered consignment will be held at your local depot for a further 3 days, but if the depot is not contacted within this time frame the consignment will be sent back to us and you may incur further charges for this delivery back to our warehouse.

 

To help ensure first time delivery we have the following facilities available to you.

 

Delivery to an address of your choice

If it is more convenient for you to have your goods delivered to an address other than the cardholder address, then please state clearly at the time of order the delivery address required. E.g your neighbour or your work addresses.

 

Delivery without a signature

We are able to arrange for your delivery to be left without a signature if it is not possible for you to be at the address on the stated delivery day. To do this, please specify at checkout by completing the 'Special Delivery Instructions' box after accepting our Terms & Conditions or alternatively by sending us an email or fax with the details including your order reference number.

 

By providing this information it will act as your written consent for us to deliver without a signature and receipt of your order and we cannot accept any responsibility for loss or damage to your goods once they have been delivered.

Please note: Drivers are not insured to carry goods up flights of stairs. Goods delivered to flats may be left in the lobby area.

 

Any damaged or incomplete deliveries should be reported to us within 48 hours.

Please ensure that your goods are inspected prior to signature for loss or damage and that any arrangements for the fitting of your floor coverings are made after the delivery has been made.

 

Should you have any queries relating to your order or delivery, please contact us at:

sales@wilsons-carpet-underlays.co.uk

 

Prices

Prices quoted are in British Pounds Sterling (GBP) exclusive of VAT and delivery charges which will be added at the checkout. Please note that all prices and delivery charges quoted are only valid and effective in the UK

 

For online orders we accept the following credit/debit cards: Visa, MasterCard, Visa Electron, Visa Debit (UK issued), Maestro (UK issued) and Solo. Please note there may be a delay in processing your payment.

 

For telephone orders we accept the following credit/debit cards: Visa, MasterCard, Visa Electron, Visa Debit (UK issued), Maestro (UK issued) and Solo. Please note payment is immediate

 

Payment Security

For peace of mind, when shopping at www.wilsons-carpet-underlays.co.uk you're on a secure server that encrypts (128bit) all of your personal information, including name, address and credit/debit card numbers. Our encryption ensures that no one can access or use any of your personal information.

 

Availability

All the underlay & accessories shown are usually in stock and ready for dispatch. If in the unlikely event a product is out of stock after your order, we will contact you as soon as possible to notify you.

 

Product Descriptions

Descriptions of all the products have been written with care but please note of all items shown on the website may vary in terms of limitations of photography, colours of the goods you receive may differ slightly to those displayed on your monitor. The dimensions and weights given are those supplied by the manufacturers and are deemed to be accurate. However, if you have any queries please call or email prior to placing an order.

 

Returns and refunds policy

If, in the unlikely event, you are not satisfied with the order you have received from us you may return it to us within 7 days of delivery at your cost and risk. We will exchange or refund the sales price of any unused items returned to us, as sold in their original condition, we cannot refund delivery charges. Before returning items please telephone us during opening hours or send us an email stating your reason.

 

Once we have received back the items in their original condition we shall process your refund. If we arrange the collection from yourself of non-faulty goods to us, then the cost price of the return carriage will be deducted from the refund due to you.

Please make sure that you have checked and received your order in full before arranging any fitters, as we will not be held responsible for any fitting or call out charges.

 

If your goods are damaged or faulty or even incorrect on delivery, please ring us asap we will exchange the items or issue a full refund to you.

 

Refunds will be paid within 20 days of receipt of the returned order.

Your statutory rights are not affected.

 

Customer Satisfaction

We aim to make sure you are happy with your order and we aim to provide impeccable service when ordering from us. Please do not hesitate to email or ring us should you have any comments or queries relating to our website and the products.

 

Entire Agreement

These terms and conditions, along with our current website prices, delivery information, contact information and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. For fraud or fraudulent representation, we shall have no liability for any such representation being untrue or misleading.